The news is good!
The CQC is the independent regulator of healthcare services in England. They monitor services to ensure they are safe, caring, responsive and well-led. During the inspection, the CQC team spoke to staff and patients and undertook thorough, on-site reviews of our systems and processes.
We are delighted that DHC received a rating of ‘Good’ in all aspects of the inspection across DHC Outpatients, Community Medical Team and Improved Access Services in general practice. This is official recognition of the high standards of the services we provide and of our commitment to the health and wellbeing of our patients.
“I’m thrilled with this wonderful outcome and I want to thank all our staff for their dedication and the pride they take in their work. Delivering high quality healthcare involves a lot of work behind the scenes as well as on the frontline with patients and this inspection has highlighted how effective we are as a whole team.”
Stewart Tomlinson, Medical Director
Feedback in the inspection report included the following comments:
- Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work.
A big thank you and congratulations to everyone involved!