The 2023 GP Patient Survey results are in – a national survey which shows how patients feel about their GP practice, covering areas such as opening times, ease of getting an appointment, patient experience and quality of care received.
As a local NHS healthcare provider, this survey is a good ‘litmus test’ for the performance of practices in DHC GP Federation, both on a micro-level and when compared to county and national averages. We’re pleased to say that the performance of practices operating within our four Primary Care Networks remains at a high standard.
Overall Patient Satisfaction within DHC is 82% (5% higher than last year), with the following headline results:
- Integrated Care Partnership (ICP) PCN in the Epsom and Ewell area, went from 62% patient satisfaction in 2022 to 81% in 2023 – an impressive leap since they joined us last year.
- Dorking PCN remains at a consistently high standard, with 90% patient satisfaction. We are particularly proud of the practice team at Leith Hill Practice for achieving 97%, the highest score in Surrey.
- Redhill Phoenix and South Tandridge PCNs are achieving above the Surrey Heartlands average (the commissioning group for NHS services in Surrey Downs and East Surrey).
- Pond Tail GP Surgery in Godstone has jumped from 50% to 77% – a tremendous improvement and testament to the hard work and dedication of the entire team involved in its transformation over the last year.
Behind these numbers is always the drive to ensure patients have the best access and care. If areas are identified for improvement, we’ll work towards that goal. We also acknowledge that times are tough for GP practices everywhere, with many pressures and changes happening within Primary Care. These struggles are real and are also reflected in the survey results.
A collective well done to the team at DHC and other local NHS healthcare providers for striving to do better in challenging times.