We are delighted to share the results from our latest annual survey of patients attending DHC Outpatients and encouraged by such positive feedback.
The survey shows improvements in many areas compared to last year, and we are proud that our service continues to go from strength to strength.
“Staff were brilliant from contacting me to make the appointment, the exam and then the procedure. All courteous and friendly making the whole process great.”
“I was shown kindness and compassion – I felt heard and treatment offered was proactive.”
- Nearly 100% of patients felt listened to.
- 99% of patients said they were treated with respect and dignity.
- 95% of patients felt their clinician was aware of their medical history.
- 99% of patients felt their treatment was explained.
- 99% of patients reported that DHC Outpatients felt clean.
- 96% of patients would recommend DHC Outpatients to friends and family.
“I get quickly referred to the right specialist and don’t seem to have to wait too long for an appointment.”
“The fact that I can see a Consultant locally and not travel.”
It’s always great to hear that patients value our short waiting times, the convenience of outpatient services closer to home, and the care and professionalism of our staff.
Thank you to our patients for taking the time to provide feedback, which helps us continually improve our services in the community. And thanks to our dedicated Outpatients teams who work hard to maintain such high standards of care.
