FAQs

At DHC we aim to provide quality healthcare in local setting for the benefit of patients.

FAQs

Outpatients
Our outpatient services at Dorking Hospital, Holmhurst Medical Centre and Medwyn Centre are provided under the NHS so anyone can use these services.

Patients need to be referred by a GP to access these services.

Ultrasound
Our ultrasound service is commissioned by the NHS for the patients of the five Dorking practices and the East Surrey area. You need to be referred by a GP to access these services.                                                                                             Ultrasound referral form.

Cardiac investigations
Our cardiac investigations are commissioned by the NHS for patients across Surrey. You need to be referred by a GP to access these services.
Cardiac investigations referral form.

Talking therapies (IAPT)
The counselling services are commissioned by the NHS for patient across Surrey. You can refer yourself or your GP can refer you.
Go to the website

Dorking Hospital

The Outpatients Department has easy access for disabled patients and all our consulting rooms are on the ground floor.

The department has a toilet specially designed for disabled patients.

There are parking spaces reserved for disabled patients near to the entrance of the department.

Holmhurst Medical Centre

The building has easy access for disabled patients including a lift.

The facility has toilets specially designed for disabled patients.

There are parking spaces reserved for disabled patients near to the entrance of the building.

The Medwyn Centre

The building has easy access for disabled patients including a lift as well as toilets for disabled patients.

There are disabled parking spaces in the public car park adjacent to the building.

Outpatient services are provided from Dorking Hospital, Holmhurst Medical Centre and Medwyn Centre. In some cases you can chose which site you wish to be seen from, but occasionally some specialities are only provided in certain locations.

Ultrasound scans are only provided from Dorking Hospital.

Talking therapies – please follow this link to our talking therapies site for further information (Link to talking therapies FAQ section)

We have almost 80 different consultants practicing for DHC. Most of the consultants are attached to one of the local NHS Trusts, and we collaborate with the Trusts to ensure that there is a seamless pathway if patients require further investigations or procedures. A few of our consultants are independent clinicians and have considerable experience in both the NHS and private sector.
Link to Consultants

If your consultant decides with you that you require further investigation, treatment or surgery that cannot be provided at DHC, then they will refer you to either their associated NHS Trust or Private Hospital. If your further care is at a Private Hospital, there will be no charge to you as DHC has agreed that these hospitals will still use the NHS tariff. Your follow up appointments will still be at DHC. (Link to medical procedures page).

We are an NHS funded organisation and so do not see private patients. To access the outpatient services you will need to be referred by your GP (link to GP referral information).

Changing An Appointment

If you wish to change the date of an appointment please email appointments.dhc@nhs.net Please email us as soon as you know you are unable to attend to ensure we have enough time to allocate the appointment to another patient. 

If you need to cancel or rearrange an appointment with less than 48 hours’ notice please call us on 01306 735 459 and one of our receptionists will be able to help you. Some of our consultants only come to our various sites once or twice a month and therefore there can be limited options over available dates, but we will be as flexible as possible.

Cancelling An Appointment

It is important that you let us know if you no longer want your appointment or can not make your allocated appointment. You can call us on 01306 735459 and speak to one of our receptionists. Pressure on appointments is very tight and every appointment not cancelled is an appointment lost for another patient.

The average cost of an outpatient attendance at Dorking Hospital is in the region of £130. Our latest figures show, that approximately £252,000 of NHS money is wasted each year at DHC alone by patients who do not attend their appointments. This is not only a waste of NHS money but also means other patients have a longer wait for their appointments.

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