Our Patients' Charter
These are some of the standards you should expect from us
We will treat you with dignity, respect and privacy
- Let us know if you would prefer to be called by your surname
- We will not discriminate - whatever your age, race, religion or sexual preference
- Ask to speak in a private room if you feel uncomfortable at the reception desk
- Ask for a chaperone if you would like one
- You may have access to your health records and know that everyone who works for the NHS is under a legal duty to keep your records confidential
Accessibilty for all
- If you have problems with language - either yours or ours - ask for help, or bring a friend or relative along with you
- Please ask the doctor questions about your condition and treatment
- The doctors will explain the results of any tests to you in a way that will help you understand your treatment choices
- Don't leave the department with a burning clinical question - ask a nurse
- Ask for a written information leaflet
- If you would like appointment letters in a larger print size, please ask us
Putting you at the centre of your care
- We will take into consideration your own views about decisions relating to your care and treatment
- We will explain how you can help yourself in managing long term conditions, like diabetes and arthritis
- Please complete our patient survey questionnaires if you are given one
- Look for other posters in the department for more information about local support groups and voluntary organisations that cater for your particular problem
- We will keep the department safe, clean and free from infection. We ask you to use the hand gel or washrooms, to help us achieve this
- We will do our best to look after your belongings while you are here - please report any suspicious behaviour or incidents to our staff
We are dedicated to reducing waiting times to see a consultant
- The latest waiting times for each consultant is shown on our website
- We may call or write to you to remind you about your appointment, because wasted appointments cost the NHS a great deal of money
- On the day of your appointment you should be seen within a reasonable time
- Please ask at reception for an estimate if you think the clinic is running late
