patient satisfaction

At DHC we aim to provide quality healthcare in local setting for the benefit of patients.

Patient experience surveys

We have a schedule of patient satisfaction surveys running in the outpatients department. These cover patients’ views on the overall working of the department and also specifically about each individual clinic.

This feedback is important to us and allows us to address issues that concern our patients.

If you are asked to complete a survey form please take your time to consider your replies. Our management team reviews the results (including comments by individual patients) and creates an action plan to address concerns.

2016 Patient Survey 

Ultrasound Patient Experience Survey

Staff survey results

We have surveyed the staff at DHC (excluding consultants) since 2012. We use the NHS Staff Survey core questionnaire, so that we can compare our results to the average for acute trusts in England (the nearest comparator), and to our own previous year’s results.
Staff Survey Results

Equality and diversity

DHC is committed to ensuring equality is embedded across our organisation for staff, patients, carers and visitors. The Summary Reports below detail DHC’s implementation of the Equality Delivery System and DHC’s Workforce Race Equality Indicators.

Workforce Race Equality Standard
Equality Delivery System Summary Report

DHC announces new 'Friends and Family survey'

Events of recent years have demonstrated the vital importance of listening to patients in ensuring the delivery of safe, high quality services.

The introduction of the ‘Friends and Family Test’ provides patients, the public and staff with feedback about our NHS which can be used in a similar way to Trip Advisor which informs other choices in our lives. DHC welcomes feedback on our services at all the sites we cover to ensure we can continually improve on the service that we offer.

To help us do this please click below and complete our questionnaire. All the feedback is anonymous, we only ask questions with regards to age and gender as a guide to understand the demographics of the survey.

The survey is available both in paper form as well as electronic at our Dorking Hospital site.

DHC Friends and family survey

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