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Pond Tail GP Surgery

DHC GP Federation has been appointed to provide GP services for patients of Pond Tail Surgery, Godstone, Surrey

We are delighted to announce that from 1 January 2022, NHS Surrey Heartlands Clinical Commissioning Group (CCG) has appointed DHC GP Federation to provide GP services at Pond Tail Surgery in Godstone, Surrey

14th October 2021
We will be updating this page regularly so please check back for progress.

Next steps and early plans

Although our contract does not begin until 1 January, preparations will start immediately. We will be getting to know existing staff members and reviewing staffing overall to determine the best approach to recruiting additional clinical and non-clinical staff. Our aim will be to build a strong multi-disciplinary team of health professionals that will work together to provide joined up care and treatment with an emphasis on staying well. We will also complete the process of renewing the lease on the building and identifying areas that need refurbishment as well as considering opportunities for longer term improvements.

A multi-disciplinary team

A multi-skilled nursing team and allied health professionals will be brought in to support the GPs. Together they will deliver a holistic approach to healthcare and ensure that GPs can see as many patients as possible. 

Allied health professional roles include:

Support from South Tandridge Primary Care Network

Pond Tail Surgery is geographically located close to the South Tandridge PCN which is comprised of Oxted Health Centre and Lingfield Surgery. These GP practices will offer immediate support in the design and delivery of new services under the leadership of their PCN Clinical Director.

Our approach to health

As the health system continues recovery from the Covid pandemic, we will refocus on the basics including screening, immunisations, medicines and long-term conditions. Our clinical teams will also be reviewing all areas of care for all patients including early cancer diagnosis, frailty, mental health and children and maternity. We will help patients to access local services, increasing their involvement in self-care, prevention and health promotion programmes. Improving health outcomes for all patients and boosting out-of-hospital care is at the heart of our mission as a GP Federation.

Patient access

We want patients to be able to access services in a timely way according to their preferences and these will include e-consult, telephone, video or face-to-face. We will review all systems as well as recent patient feedback with the aim of maximising patient confidence, experience and satisfaction.

Patient Participation Group

In the coming weeks, we will be reaching out to patients of the practice to join a Patient Participation Group comprising a diverse range of patients. The PPG will play an essential role in helping us shape services in future. If you are a registered patient we will be inviting you to express an interest in joining the PPG soon.

Frequently Asked Questions

You can find a comprehensive list of FAQs about the process of awarding the contract by NHS Surrey Heartlands CCG here.