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Pond Tail GP Surgery

DHC GP Federation has been appointed to provide GP services for patients of Pond Tail Surgery, Godstone, Surrey

We are delighted to announce that from 1 January 2022, NHS Surrey Heartlands Clinical Commissioning Group (CCG) has appointed DHC GP Federation to provide GP services at Pond Tail Surgery in Godstone, Surrey

We will be updating this page regularly so please check back for progress.

Preparations for the start of the new GP contract in January 2022

Preparations for the start of the new contract have been ongoing since 14 October 2021. A Pond Tail Surgery Transformation Board has been formed, comprising GP leaders, clinical experts and managers who have been meeting weekly to plan the way ahead for the practice.

We would like to thank patients and our staff for their continued support after a difficult time for all and we are looking forward to working together and improving services at the practice.

Work on renewing the lease on the building is in progress. With an older building, our challenge is to find ways of maximising the space to ensure that we can work efficiently as we grow the practice team. We are in the process of installing new workstations and reviewing IT.

Recruitment programme for new staff

A recruitment programme is ongoing for GPs, practice nurses and healthcare assistants as well as non-clinical staff.

A multi-skilled team of allied health professionals will also be brought in to support the GPs. Together they will deliver a holistic approach to healthcare and help the GPs to see as many patients as possible. Allied health professional roles include pharmacists, first-contact physiotherapists, first-contact psychotherapy practitioners, social prescribers and paramedics.

Support from South Tandridge Primary Care Network

Pond Tail Surgery will join the South Tandridge Primary Care Network which is comprised of Oxted Health Centre and Lingfield Surgery. These GP practices are already offering support in the design and delivery of new services under the leadership of their PCN Clinical Director who also sits on the Pond Tail Surgery Transformation Board.

Our approach to health

Our approach will be to refocus on the basics including screening, immunisations, medicines and long-term conditions. Our clinical teams will also be reviewing all areas of care for all patients including early cancer diagnosis, frailty, mental health and children and maternity. We will help patients to access local services, increasing their involvement in self-care, prevention and health promotion programmes. Improving health outcomes for all patients and boosting out-of-hospital care is at the heart of our mission as a GP Federation.

Patient access

These are challenging times for general practice, but we want our patients to be able to access our services in a timely way according to clinical need and their personal preference. We will offer telephone calls, video calls and e-consulting for those who find this convenient as well as increasing face-to-face appointments once our staffing situation improves.

Frequently Asked Questions

You can find a comprehensive list of FAQs about the process of awarding the contract by NHS Surrey Heartlands CCG here