What our patients say about DHC Outpatients

Our staff teams are making a difference through their dedication and professionalism and we are grateful for your appreciative comments.

We have a 5 star NHS rating
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We have a 5 star NHS user rating
5/5

Recent reviews

Patient from Horsham
Visited November 2021
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Really friendly practice. I had had to drive to Dorking for my appointment and was a bit flustered because of delays on the way. However when I arrived the place was so relaxed and friendly that I immediately felt at ease. The atmosphere there was one of the easiest and most pleasant I have come across. Thanks to all the staff concerned.
Mike
Visited October 2021
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Wonderful hospital. I attend Dorking Hospital every few months for review. I had to attend last Saturday for a minor operation. What a relaxing experience being looked after by the Dermatology. They explained everything and made me feel like an individual, not just another patient. The staff of this hospital are a credit to the NHS. Thank you.
Anon
Visited September 2021
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Friendly experience. This was my first visit, the areas I saw were clean and bright. Signage was clear. Car parking was easy and close to entrance. Staff were friendly and welcoming , I didn’t have to wait to be seen for appointment . Diagnosis was given and my questions were answered, very impressed.
Anon
Visited July 2021
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Exemplary. An excellent patient experience all round and great atmosphere generally. A feeling of a professionally caring treatment too.
Richard Katz
Visited June 2021
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First class 'service'. Outstanding care and attention for minor surgery - not possible to be better. First rate doctor and nurse team working together really well.
Anon
Visited June 2021
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Great service. The appointment started on time and I was treated courteously and efficiently. Everything was explained in detail and my questions answered satisfactorily.
Anon
Visited June 2021
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Excellent Practice. Extremely efficient at reception. I was called for my appointment a few minutes before the due time. The doctor was really helpful and understanding. It was a pleasure to such a well run hospital.
Anon
Visited July 2021
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Reassuring service. An appointment was offered at short notice. Good COVID safety measures were in place. We were in for our appointment within 20 minutes if the appointment time and we’re listened to and offered a plan for treatment we were comfortable with.
Anon
Visited September 2021
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Very efficient practice. I have seen 3 doctors here this year and each one has taken time to listen to me, treat me and give a follow up call. Great.
Anon
Visited July 2021
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Reassuring service. An appointment was offered at short notice. Good COVID safety measures were in place. We were in for our appointment within 20 minutes if the appointment time and we’re listened to and offered a plan for treatment we were comfortable with.
Susan Hedge
Visited July 2021
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Efficient and friendly. On time and excellent advice. Very helpful. Quiet waiting room. Helpful consultant with good advice.
Frances
Visited July 2021
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Excellent local hospital. This local hospital is such an asset in this area.Well organised during the Covid difficulties, with caring staff including very helpful receptionists, face to face and on the telephone.
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DHC Outpatients Patients Survey 2019

Read the results of DHC Outpatients Patients Survey here

DHC Outpatients Friends & Family Survey 2019

Read the results of DHC Outpatients Friends & Family Survey here

Patient feedback - Word cloud, Summer 2021

Earlier this summer, we asked patients to describe their experience with DHC Outpatients.

They provided valuable feedback on their experiences with our service, how our staff performed and how they were made to feel.

This word cloud shows the most common terms patients used to describe their care.

Some of the most commonly used words were:
Doctor, Good, Staff, Helpful, Excellent, Professional, Efficient

The team are very grateful to their patients for taking the time to give feedback and are happy to see such a positive response.

Give us your feedback

Your feedback is important and allows us to address issues that are important to you.