What our patients say about DHC Outpatients

Our staff teams are making a difference through their dedication and professionalism and we are grateful for your appreciative comments.

We have a 5 star NHS rating
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We have a 5 star NHS user rating
5/5

Recent reviews

Anon
October 2023
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Exemplary complaints process. I raised an issue with a Dorking Health Care member of staff who forwarded it to the Deputy Manager to deal with. The Deputy Manager reviewed the complaint, spoke to the clinical team and then to me. There was clear understanding of the problem and a plan to resolve it from the outset. The Deputy Manager followed this through at each step and was mindful of accessibility requirements throughout the process. This is my best ever experience of complaint handling in any context, and the Deputy Manager should be commended for her thorough, professional and caring approach to the complaints process.
Mavis Pont
July 2023
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Really helpful. Everyone was so very kind and thoughtful to me looked after me and put me at ease first time in a year that I had been out of the house everyone was just so kind
Pat Clare
July 2023
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Excellent service. Doctor very helpful and reassuring. Answered all my questions with very pleasant manner. Seen very promptly.
Julie Hills
July 2023
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Great service. Within a couple of weeks of a referral letter from the doctor I had seen an orthopaedic surgeon and added to list for a hip replacement
Anon
July 2023
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Great practice. Everybody was efficient, kind and helpful, I was seen on time, and my consultant was very knowledgeable, and on Saturday the hospital was quiet.
Anon
July 2023
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Good experience. From the reception staff, to the Doctor were very good and l felt very calm, and I left feeling reassured.
Susan Pearse
July 2023
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Impressive building and practice. I saw an extremely pleasant Doctor who explained everything to me about my condition, for which they can do very little, but nonetheless I left his consulting room with a full understanding of what I needed to do to help myself with the help of physio and massage and pain relievers.
Anon
July 2023
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Excellent care. Great appointment with Gynecology consultant. Refreshing to be listened to and told that the initial problem is been diagnosed with by GP was incorrect and something quite different but treatable! What a difference! Excellent consultant.
Charlotte Cass
June 2023
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The Best Service and Kindest Surgeon I have met. It was by far the best experience I have had - from the front desk to the department to the Surgeon. It was easy to find and plentiful parking for a disabled person like myself. Any of the staff I talked to for directions were kind and helpful. The Surgeon was thorough and kind and talked me through the process with compassion and care.
Carmel Nicholls
June 2023
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Great appointment. Very quick, efficient. Appointment at 2.30 was in and out no waiting around. Love going to Dorking Hospital always efficient.
Anon
June 2023
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Extremely well run establishment. Efficient, well organised, run on time, very focused staff. Sparkling clean environment. Lovely courtyard garden and free car park !!!!
Anon
June 2023
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Excellent quality of care. I received excellent quality of care, my Dr was thorough, professional, understanding, knowledgeable and efficient. I felt I was in good hands.
Anon
June 2023
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Great experience! The lady I saw was very professional and at the same time made my diagnosis very easy to understand. The treatment was backed up by a helpful fact sheet. I was reassured that this treatment should be successful but that I would also be sent a follow up appointment in 3 months. What was also particularly good for me, the designated clinic was very near to my home address.
Anon
June 2023
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Good practice. Focussed on the issue, consulted the records and advised treatment. The consultant knew what he was doing!
John Cresswell
June 2023
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Pro- active practice. I have been thoroughly looked after and the whole experience was splendid and bang on time. Cheers and thanks
Peter Trigwell
June 2023
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Very good hospital. Staff were very helpful and friendly explained were I had to wait and will be called to see specialist. Specialist was very good explained everything to me
Anon
June 2023
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Good experience. Pleasant and clean appearance in reception, Consultant was very pleasant and patient in explaining my medical issues. Altogether a very satisfactory visit.
J M Mann
June 2023
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Excellent practice. Always a welcoming environment with reassuring staff in every element of the process. Expert and patient examination and explanation of the processes, results and recommendations.
Anon
June 2023
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Great hospital. Was greeted very well at reception staff was very helpful and friendly and explained were to go and my specialist doctor very friendly and explained everything to me
Chloris Gormly
May 2023
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Fantastic service. I have nothing but praise for my recent appointments at Dorking Hospital. The clinical staff, and the staff on reception, are so kind and helpful, and the Saturday clinics are all fantastic. I’m so grateful that we have Dorking Hospital locally, it’s so friendly and although small, it offers such a wide variety of services. I am very happy with all my experiences and would like to offer my sincere thanks to all concerned.
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DHC Outpatients Patients Survey 2023

Read the results of DHC Outpatients Patients Survey here

DHC Outpatients Patients Survey 2023

Read the results of DHC Outpatients Patients Survey here

Patient feedback - Word Cloud, Summer 2022

We asked patients to describe their experience with DHC Outpatients.

They provided valuable feedback on their experiences with our service, how our staff performed and how they were made to feel.

This word cloud shows the most common terms patients used to describe their care.

Some of the most commonly used words were: Friendly, Good, Helpful, Care, Excellent, Impressed, Efficient.

The team are very grateful to their patients for taking the time to give feedback and are happy to see such a positive response.

Give us your feedback

Your feedback is important and allows us to address issues that are important to you.